General information and faq’s
FAQ
How long will my cleaning take?
Initial Clean (First visit): Initial cleans can take anywhere from 5 up to 12 labor hours (depending on cleaning style, property size & condition).
Deep Cleans: Often 6–12 labor hours, based on home size and condition.
Move-In / Move-Out Cleans: Usually 10 up to 20 labor hours, varying with property size and condition. *May exceed 20 hours!
Post-Construction / Post-Renovation Cleans: Typically, 15 up to 20 labor hours, depending on scope, debris level, and square footage. *May exceed 20 hours!
“Refresh/Tidy” Package: Generally, 1.5 labor hours (focused on tidying + floors; depends on home size).
Do I need to be home during the cleaning?
It is not required. If you grant clear access (lockbox, garage code, etc.) and leave any special instructions, our team can work while you’re away.
If you prefer to be present, no problem! We are happy to work with you to find a routine that keeps us efficient and out of the way!
What do I need to do before the cleaners arrive?
Remove excess clutter from floors & countertops.
Secure valuables & fragile items.
Ensure all interior doors / gates / garage codes are accessible.
Contain or secure pets in a designated area.
Which cleaning products do you use? Do I need to supply anything?
We bring a curated selection of tried-and-true products that consistently deliver great results here are some examples:
Odoban (multi-surface disinfectant cleaner)
Dawn dish detergent (degreaser)
Toilet bowl cleaner with bleach
The Pink Stuff (paste cleaner)
As well as a tool for every situation!
Our vacuums are equipped with HEPA filters for optimal dust and allergen capture.
If you have a specific product, you’d like us to use in a particular room, feel free to leave it out or let us know in advance—we’re happy to accommodate.
What is a labor hour?
A labor hour equals one hour of work performed by a single cleaner. For example, if two cleaners spend two hours in your home, that equals four labor hours.
How do I pay, and when is payment due?
We send invoices on the same day the cleaning is completed.
If you notice any missed areas or have concerns about your clean, please let us know within 24 hours. We’ll send a team back to address any issues at no extra charge.
Payment is due within 7 days from the date of issuance.
Accepted payment methods:
Credit/debit card (a small fee may be included)
ACH bank transfer
Cash
Check
For commercial accounts or large-scale projects (over $1,000), a 50% deposit is due at booking; the balance is due upon completion. A card must be placed on file at time of confirmation
What makes your cancellation/ rescheduling policy?
Life happens—we get it! Just send us a quick message as soon as you can so we can adjust our schedule and get you rescheduled.
Please note: Frequent cancellations or reschedules with less than 48 hours' notice will incur a $25 fee. This helps cover added driving time and lost hours for our team.
If we ever need to cancel or reschedule on our end, you’ll receive 10% off your next cleaning as a thank you for your flexibility.
Are your team members insured and bonded?
Yes. Our entire team is fully insured and bonded for your protection and peace of mind.
Need additional help?
Tip: If you need to speak with someone outside office hours, send us a quick text or email and a brief description of why you’re calling, and we’ll get back to you the next business day.
If you didn’t find your question here, feel free to call or text (360) 622-6233, or email Kaceyscleaningservicellp@gmail.com. We’re always happy to clarify any details and make your experience as easy as possible.